Faq's

Yes. Haven House features a selection of beautifully designed themed private suites, each with its own unique style and atmosphere. Whether you're looking for an elegant, modern setting or a room with a more distinctive theme, our suites are designed to create a comfortable, memorable, and luxurious experience.Our themed rooms add to the overall ambiance of your visit and are carefully maintained to provide a clean, private, and welcoming environment. If you have a preferred room or would like to learn more about our available suites, simply ask our reception team when booking. Room availability may vary depending on your appointment time.

Yes, same-day appointments are often available depending on companion availability.Calling ahead is the fastest way to secure an appointment, particularly during evenings, weekends, long weekends, and peak tourist season in Kelowna.Booking early gives you the best selection of available companions and appointment times.

Yes. Haven House welcomes walk-in appointments whenever companions are available. While walk-ins are accepted, availability can vary throughout the day, especially during evenings, weekends, holidays, and the busy summer season in Kelowna. Calling ahead is the best way to confirm availability and minimize wait times. If you're looking for a specific companion or appointment time, we recommend booking in advance to ensure the best experience.

We accept Cash, Credit, E-transfer and we have an ATM on site!

Yes. Every guest receives the same professional service and attention. However, booked appointments receive priority, and booking ahead provides the best opportunity to reserve your preferred companion and appointment time.

Yes. If you have a favorite suite or would like to experience one of our themed rooms, let our reception team know when booking. We'll do our best to accommodate your request based on availability. Booking in advance offers the best chance of reserving your preferred room.

Yes. Our experienced reception staff are happy to assist if you're unsure which companion best matches your preferences. By learning about the type of personality, appearance, or experience you're looking for, we can recommend companions who may be a great fit for your visit.

Absolutely. Our reception team monitors emails regularly and aims to respond as quickly as possible during business hours. If you contact us outside of business hours, we'll reply as soon as we return.For urgent or same-day appointments, we recommend calling our reception team directly, as this is the fastest way to check availability and secure a booking. Whether you contact us by email or phone, we strive to provide prompt, professional, and confidential assistance.For immediate bookings, please call or text us at (250) 862-6412

Booking an appointment is simple. You can browse companion profiles on our website, call our reception team, or book online if available. Our reception staff can answer questions, recommend companions based on your preferences, and help you find the best available appointment time.We recommend booking in advance, especially on weekends, holidays, and during Kelowna's busy summer season, as appointments can fill quickly.

Every companion has her own personality, interests, style, and availability.You can browse detailed profiles on our website, or contact our reception team for recommendations. After learning what you're looking for, we'll help match you with someone who best fits your preferences.Whether you're seeking someone outgoing, relaxed, adventurous, sophisticated, or conversational, we're happy to help guide your selection.Call our front desk team to match you with your perfect companion!

Although we welcome same-day appointments whenever possible, booking ahead is recommended, especially during weekends, long weekends, holidays, and Kelowna's busy summer tourist season. Advance booking provides the greatest selection of companions and appointment times. We offer 24/7 Hourly Prebookings.

You can check our schedule, or call or text us to see who is working for the day!

YesWe have our own private parking lot available for clients as well as street parking.