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Privacy Policy

The Haven House

Last Updated: January 2026

The Haven House (“we,” “our,” or “us”) values discretion, privacy, and professionalism. This Privacy Policy explains how personal information is collected, used, protected, and handled when you access or interact with www.thehavenhouse.ca.

By using this website or contacting us, you consent to the practices described below.

1. Information We Collect

We collect only information necessary to operate our services safely and professionally.

Personal Information

• Name or alias

• Email address

• Phone number

• Booking inquiries and preferences

• Communication history

Technical Information

• IP address

• Browser and device type

• Pages visited and interaction data

Personal information is provided voluntarily by you when contacting or booking through our website.

2. How We Use Your Information

Your information may be used to:

• Respond to inquiries and booking requests

• Confirm and manage bookings

• Communicate regarding services or scheduling

• Improve website performance and user experience

• Maintain safety, professionalism, and fraud prevention

• Comply with applicable legal obligations

We do not sell, rent, or trade personal information.

3. Communication & SMS Consent

By submitting your contact information, you consent to receive communications from The Haven House via:

• Email

• Phone call

• SMS / text message

These communications are strictly related to inquiries, bookings, confirmations, or business-related matters.

You may request to stop communications at any time by contacting us.

4. Cookies & Website Analytics

This website may use cookies or similar technologies to:

• Ensure website functionality

• Analyze traffic and performance

• Improve user experience

You may disable cookies through your browser settings; however, some features may not function properly.

5. Confidentiality & Discretion

Discretion is a core value of The Haven House.

• Client and staff information is never publicly shared

• Recording, photographing, distributing, or disclosing any communications or interactions without consent is strictly prohibited

• Any breach of confidentiality may result in immediate refusal of future services

6. Information Sharing

We only share personal information when:

• Required by law or legal process

• Necessary to protect safety, rights, or property

• Working with trusted service providers (e.g., website hosting or payment processors), who are bound by confidentiality obligations

7. Data Security

We take reasonable and appropriate measures to protect personal information from unauthorized access, misuse, or disclosure.

Please note that no online transmission is 100% secure, and absolute security cannot be guaranteed.

8. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies independently.

9. Data Retention

Personal information is retained only as long as necessary to fulfill its purpose or meet legal requirements, after which it is securely deleted or anonymized.

10. Your Rights (Canada)

In accordance with Canadian privacy laws, you may:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion where legally permitted

Requests may be made using the contact information provided on this website.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

12. Contact

For privacy-related questions or requests, please contact us using the methods listed on this website.

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By providing your phone number, you consent to receive text messages related to bookings and inquiries. Message frequency may vary. Consent may be withdrawn at any time.

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