Privacy Policy

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1. Information We Collect

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We collect only information necessary to operate our services safely and professionally.

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Personal Information

• Name or alias

• Email address

• Phone number

• Booking inquiries and preferences

• Communication history

 

Technical Information

• IP address

• Browser and device type

• Pages visited and interaction data

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Personal information is provided voluntarily by you when contacting or booking through our website.

 

 

2. How We Use Your Information

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Your information may be used to:

• Respond to inquiries and booking requests

• Confirm and manage bookings

• Communicate regarding services or scheduling

• Improve website performance and user experience

• Maintain safety, professionalism, and fraud prevention

• Comply with applicable legal obligations

 

We do not sell, rent, or trade personal information.

 

 

3. Communication & SMS Consent

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By submitting your contact information, you consent to receive communications from The Haven House via:

• Email

• Phone call

• SMS / text message

 

These communications are strictly related to inquiries, bookings, confirmations, or business-related matters.

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You may request to stop communications at any time by contacting us.

 

 

4. Cookies & Website Analytics

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This website may use cookies or similar technologies to:

• Ensure website functionality

• Analyze traffic and performance

• Improve user experience

 

You may disable cookies through your browser settings; however, some features may not function properly.

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5. Confidentiality & Discretion

 

Discretion is a core value of The Haven House.

• Client and staff information is never publicly shared

• Recording, photographing, distributing, or disclosing any communications or interactions without consent is strictly prohibited

• Any breach of confidentiality may result in immediate refusal of future services

 

 

6. Information Sharing

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We only share personal information when:

• Required by law or legal process

• Necessary to protect safety, rights, or property

• Working with trusted service providers (e.g., website hosting or payment processors), who are bound by confidentiality obligations

 

 

7. Data Security

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We take reasonable and appropriate measures to protect personal information from unauthorized access, misuse, or disclosure.

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Please note that no online transmission is 100% secure, and absolute security cannot be guaranteed.

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8. Third-Party Links

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This website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies independently.

 

 

9. Data Retention

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Personal information is retained only as long as necessary to fulfill its purpose or meet legal requirements, after which it is securely deleted or anonymized.

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10. Your Rights 

 

In accordance with Canadian privacy laws, you may:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion where legally permitted

 

Requests may be made using the contact information provided on this website.

 

 

11. Policy Updates

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We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

 

 

12. Contact

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For privacy-related questions or requests, please contact us using the methods listed on this website.

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By providing your phone number, you consent to receive text messages related to bookings and inquiries. Message frequency may vary. Consent may be withdrawn at any time.